Who We Are and What This Covers

Teodoro Ventura operates from 19 Mikayıl Müşfiq, Gəncə, Azerbaijan. We provide specialized flower care consultation services to clients throughout Azerbaijan. This privacy policy applies to all personal data we collect through our website, email correspondence, phone consultations, and in-person meetings.

When we say "personal data," we mean any information that could identify you as an individual. This includes obvious things like your name and contact details, but also less obvious information like your consultation preferences or the types of flowers you're growing.

Information We Collect

We only collect information that helps us provide better flower care consultation services. Here's what we typically gather:

Contact and Account Information

• Your name and preferred method of contact
• Email address and phone number (+994519716600)
• Physical address if we're arranging site visits
• Business information if you're a commercial client

Consultation Details

• Types of flowers and plants you're working with
• Specific care challenges or questions you've raised
• Photos you share of your plants (with your permission)
• Notes from our consultations together
• Follow-up schedules and care plans we've developed

Website Usage Data

When you visit Srella.it.com, we collect basic technical information like your IP address, browser type, and which pages you viewed. This helps us understand how people use our site and where we can make improvements.

How We Use Your Information

Everything we collect serves a specific purpose related to providing you with quality flower care consultation services. We don't collect data just for the sake of having it.

We'll occasionally send care reminders or seasonal tips based on the plants you're working with. If you'd rather not receive these, just let us know and we'll stop.

Legal Basis Under Azerbaijan Law

Azerbaijan's data protection framework, which aligns with international standards while respecting local requirements, requires us to have valid legal grounds for processing your personal information.

Under Azerbaijan's Law on Personal Data, you have specific rights that we respect and uphold. These protections ensure you maintain control over your personal information throughout our working relationship.

Sharing Your Information

We don't sell your personal data to anyone. Period. That said, there are a few situations where we might share your information:

• Service Providers: We work with a local accounting firm and cloud storage provider who help run our business. They only access data necessary for their specific tasks and are contractually obligated to protect it.
• Legal Requirements: If Azerbaijan authorities require it by law, we'll provide necessary information. We'd inform you when legally permitted to do so.
• Business Transfers: If we ever sold the business (not planning on it), your data would transfer to the new owner under the same privacy protections.

Before sharing your information in any other circumstance, we'd ask for your explicit permission first.

How We Protect Your Data

We take reasonable precautions to keep your information secure. Client files are stored on encrypted cloud servers with regular backups. Physical documents stay in locked filing cabinets at our Gəncə office. Access is limited to staff members who need it for their work.

Our website uses SSL encryption for data transmission. We regularly update our systems and review security practices. That said, no security system is completely foolproof, which is why we limit what data we collect in the first place.

Your Rights and How to Exercise Them

Under Azerbaijan law, you have several rights regarding your personal data. Here's what you can do and how to actually do it:

Access Your Information

You can request a copy of all personal data we hold about you. Email help@Srella.it.com with "Data Access Request" in the subject line. We'll send you a complete copy within 14 days, usually in PDF format.

Correct Inaccurate Data

Noticed we have the wrong phone number or misspelled your name? Let us know and we'll fix it immediately. For simple corrections, just reply to any email from us or call +994519716600.

Request Deletion

You can ask us to delete your personal information. We'll honor this request unless we're legally required to keep certain records (like financial documents for tax purposes). Send deletion requests to help@Srella.it.com.

Object to Processing

If you disagree with how we're using your data, you can object. We'll either stop processing your information or explain why we need to continue (for example, to fulfill an ongoing service contract).

Data Portability

You can request your data in a format that's easy to transfer to another service provider. We'll provide it as a structured file, typically CSV or JSON format.

We respond to all rights requests within 15 business days. There's no charge for making these requests.

Data Retention

We keep your information only as long as we need it. Here's our typical retention schedule:

• Active client consultation records: Duration of service relationship plus 3 years
• Financial records: 7 years (required by Azerbaijan tax law)
• Email correspondence: 2 years after last contact
• Website analytics: 18 months
• Marketing communications preferences: Until you unsubscribe

After these periods, we securely delete or anonymize your information. If you stop being a client, we'll reach out after 12 months to see if you want us to keep your records or delete them.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 18. If we discover we've accidentally collected data from a minor, we'll delete it immediately.

International Data Transfers

We primarily store data on servers located within Azerbaijan. Our cloud backup service uses servers in the European Union, which provides strong data protection standards. Any international transfers comply with Azerbaijan's cross-border data transfer requirements.

If you're consulting with us from outside Azerbaijan, your data may be transferred to and processed in Azerbaijan, where our business operates.

Cookies and Website Tracking

Our website uses minimal cookies. We use essential cookies that make the site function properly, and analytics cookies that help us understand visitor behavior. You can disable cookies in your browser settings, though some site features might not work as smoothly.

We don't use advertising cookies or share your browsing data with third-party advertisers.

Changes to This Policy

We review and update this privacy policy annually, or whenever there are significant changes to how we handle data. The "Last Updated" date at the top tells you when we last revised it.

If we make major changes that affect your rights, we'll notify you by email at least 30 days before the changes take effect. For minor updates, we'll note the changes on our website.